Google may be lapping Microsoft in search share and online ad dollars, but the real threat is Google Apps—its free Web-based desktop applicationsI was discussing this a few days ago with someone: What is Google's game with Google Apps?
There are several possibilities, but two stand out:
- A new venue for targeted, personalized and relevant content (ads, news articles, advice, etc), in line with their core business model. This puts google-vended content in front of the corporate users at the one place where they spend most of their working-time: in their workspace, laboring away at word processors, spreadsheets, presentations, meetings and, of course, emails. These users are key commerce generators: they have needs, are aware of them, and have the means to satisfy them, if the right opportunity comes along - say in the form of a well-timed well-placed ad or link to an article subtly endorsing a product or product category. All perfectly legitimate, and very reasonable.
- An Office-killer for small-to-mid businesses, in line with widening the scope of Google as a company. This will help businesses cut costs (from $500/yr/user to $50), and provide all the advantages - and disadvantages - of a fully online application. Few other pros: online collaboration (in various forms), Google's reputation for innovation, light-weight (no legacy-support requirements). This expands Google's market to the very lucrative office productivity apps space, and it will be easy for them to get a foothold at the lower end of the scale.